Position Overview

As a Front of House Host at Enjoy Restaurants Group, you are the first and last impression of our brand. You are responsible for ensuring a seamless and elegant arrival experience while orchestrating the flow of service with precision and professionalism.

This role requires strong interpersonal skills, confidence, attention to detail, and the ability to manage reservations and guest relations at the highest standard within a dynamic, high-energy environment.

Key Responsibilities

Guest Experience & First Impression

• Warmly welcome all guests, creating a positive, refined and memorable first impression.
  
  

• Maintain a professional, friendly and confident presence at the entrance at all times.
  
  

• Escort guests to their tables in a timely and organized manner, ensuring comfort and satisfaction from the very first interaction.
  
  

• Act as a brand ambassador, reflecting the values, style and standards of Enjoy Restaurants Group.
  
  

Reservations & Seating Management

• Manage reservations efficiently using the designated booking system.
  
  

• Coordinate table allocation strategically, considering:
  
  

  • Guest preferences and special requests
    
    

  • VIP clients and preferred seating
    
    

  • Table rotation and service timing
    
    

  • Operational flow between kitchen and service team
    
    

• Maximize occupancy while maintaining service excellence.
  
  

Communication & Team Coordination

• Work closely with the Restaurant Manager, Head Waiters and service team to ensure smooth coordination of arrivals and table turnover.
  
  

• Maintain constant awareness of restaurant capacity and service timing.
  
  

• Communicate effectively with all departments to guarantee a flawless guest journey.
  
  

Guest Relations & Upselling

• Maintain active presence on the floor during operating hours.
  
  

• Build natural, engaging conversations with guests.
  
  

• Provide knowledgeable recommendations regarding menu items, drinks and experiences.
  
  

• Identify opportunities for upselling and enhancing the overall guest experience.
  
  

• Handle guest feedback, requests or complaints calmly, professionally and efficiently.
  
  

Brand Representation & Promotions

• Participate in promotional activities, bottle services and special events when required.
  
  

• Support marketing initiatives and experiential activations aligned with the restaurant concept.
  
  

• Maintain impeccable grooming standards and professional appearance at all times.
  
  

Profile Requirements

• Previous experience in hospitality, preferably in premium or high-volume environments.
  
  

• Excellent communication skills (additional languages are a strong advantage).
  
  

• Strong organizational skills and ability to multitask under pressure.
  
  

• Confident, charismatic and comfortable interacting with international guests.
  
  

• High attention to detail and strong sense of responsibility.
  
  

• Energetic, proactive and solution-oriented mindset.
  
  

• Impeccable personal presentation aligned with brand standards.